Privacy Policy

Who we are

LeadPilot is operated by ALCANTRA LLC ("LeadPilot", "we", "us"), a United States company. Our website is https://leadpilotdesk.com.

LeadPilot provides local service businesses with a website, an intake assistant, lead management, appointment requests and follow-up tooling. This policy explains what we collect, why, and the choices you have. Privacy questions, access requests and deletion requests: admin@leadpilotdesk.com.

Information we collect

Account and business data: your name, email address, business name, service area, contact details, business hours, services and pricing information you enter.

Lead and contact data: information submitted by visitors to a business's LeadPilot site or intake assistant, including name, phone number, email address, requested service, property details, ZIP code and any notes provided.

Conversation and communications data: intake assistant transcripts, message drafts, follow-up records, and — once messaging providers are connected — the content and delivery status of messages sent on a business's behalf.

Usage and security data: log data, device and browser information, IP address, timestamps and diagnostic events used to operate, secure and improve the service.

Billing data: subscription and setup-fee records. Card details are collected and stored by our payment processor, not by LeadPilot.

How we use information

To deliver the service: routing inquiries to the correct business, storing leads, scheduling appointment requests, and preparing or sending follow-up communications a business has configured.

To operate and secure the platform: authentication, tenant separation, abuse prevention, troubleshooting and service improvement.

To handle billing and support, and to send service notices about your account.

We do not sell personal information, and we do not share it with third parties for their own marketing.

SMS and text messaging

Text messaging is not enabled yet. Real SMS sending remains disabled until our messaging provider is connected and the messaging program is approved by the carriers. When enabled, the practices below apply.

Consent is collected for a specific, named business and for a specific message purpose — customer-care replies about an inquiry, including a one-time follow-up if a call to that business is missed.

Text-messaging originator opt-in data and consent are not sold or shared with any third parties or affiliates for their own marketing purposes.

Message frequency varies. Message and data rates may apply.

Reply STOP, UNSUBSCRIBE, CANCEL, END or QUIT to any message to revoke consent and stop further messages. Reply HELP for help, or email admin@leadpilotdesk.com.

Consent to receive text messages is not a condition of any purchase.

Businesses using LeadPilot are responsible for maintaining valid consent from the people they contact and for honoring opt-out requests, and must not use LeadPilot to send unsolicited messages.

Service providers

We use vetted providers to run the service, including cloud hosting and database infrastructure, a payment processor for subscriptions and setup fees, email delivery, and — once connected — a messaging provider for SMS. Providers may process data only to perform services for us.

Retention

We keep account, lead and conversation records for as long as the workspace is active and as needed for legal, accounting and dispute-resolution purposes. Consent and opt-out records are retained as proof of consent for at least as long as required by applicable messaging rules.

Deleted records are removed from active systems and expire from routine backups on our standard backup cycle.

Security

Data is stored in a hosted Postgres database with row-level security so each workspace can access only its own records. Access to production systems is limited, credentials are stored as managed secrets, and traffic is encrypted in transit.

No system is perfectly secure; please use a strong, unique password and tell us promptly if you suspect unauthorized access.

Your choices and requests

Account owners can view, edit and delete records from their dashboard. To request access to, correction of, or deletion of personal information — including a full workspace deletion — email admin@leadpilotdesk.com and we will respond within a reasonable time.

If you are an end customer of a business that uses LeadPilot, that business controls your record; we will forward your request to them and assist as needed.

Children and location of processing

LeadPilot is a business tool and is not directed to children under 13. The service is operated from and processed in the United States; if you use it from outside the United States, your information is processed in the United States.

Changes and contact

We may update this policy as the product changes; the effective date above will be revised. For any privacy matter, contact ALCANTRA LLC at admin@leadpilotdesk.com.